Quality policy
1. OBJECTIVE
The purpose of this procedure is to define UBIMIA’s Quality Policy within the Ucollect platform’s Ucollector solution (formerly CollectionSuite). The primary objective is to provide our clients with technological solutions for communication systems that meet their expectations and are tailored to their needs with the highest possible level of quality.
To make this possible, the organization has implemented and maintains a Quality Management System based on the requirements of the UNE-EN-ISO 9001:2015 standard, “Quality Management Systems—Requirements.” Management has defined this Quality Policy, committing to disseminate it throughout the Ucollector organization and to provide the necessary resources to ensure compliance. The Quality Committee will be responsible for periodically evaluating the Management System, the Policy, and the Objectives, ensuring the effectiveness of the Quality System.
The principles of the Quality Policy are as follows:
- To stay abreast of the latest developments in the industry so that, once we have gathered our clients’ expectations, we can analyze, evaluate, and provide quotes; and, drawing on our knowledge, experience, and expertise, offer our clients the best solution tailored to their needs, utilizing the most cutting-edge and innovative technologies.
- Ensure the highest quality of services provided, meeting agreed-upon deadlines and allocating the necessary human and material resources.
- Comply with the legal requirements that apply to our business and with the standards, specifications, and codes applicable to our products.
- To strive for continuous improvement of our management systems by evaluating various processes through the annual establishment of objectives, along with their targets and management programs, and by defining performance indicators.
- To promote internal and external communication in order to ensure that we understand our customers’ needs and expectations and can meet them.
- Raising awareness and motivating the Company’s staff regarding the importance of implementing and developing a Quality System.
- To foster the professionalism, expertise, and experience of its staff by promoting training and the continuous updating of their knowledge.
- Create a work environment that encourages staff to commit to achieving the organization’s goals and to work as a team. To this end, it trains, engages, and motivates all staff to collaborate in the pursuit of continuous improvement. Identify and address risks that could jeopardize the achievement of these goals
- To build lasting relationships with our customers that foster their loyalty.
- Physical security and occupational risk prevention (for both people and facilities) are essential and help strengthen the protection of the organization’s assets and those of its clients.
- Ensure that the quality policy and objectives are consistent with the business strategy and the organization’s context. Meet the requirements of our stakeholders.
- In response to these climate change challenges, the organization recognizes the importance of integrating climate change considerations into its business strategy and information security management. The implementation of the management system is part of the organization’s efforts to proactively address the risks and opportunities associated with climate change
- The organization adapts its policies to the sustainable lifestyle that society demands
This Quality Policy is communicated, understood, and implemented throughout the organization, and is reviewed periodically to ensure that it remains aligned with the company’s context and purpose.
